volver página inicial  

In order to the interesting that Nagares, S.A. has in knowing the satisfaction level of our customers, to establish a continuous improvement program which bring a progresive increasing of this satisfaction and in according to the established by the technical specification ISOTS/16949. We understand the effort that supose the precious time you use to this, as precious is your opinion for our improvement on the service that we give to you.
Fill only the questions (Services) which ones you
have some relation Mark with a cross the column
of your election.
 Excelent Good Regular Bad DK/DA

1 COMERCIAL SERVICE
1.1 Facility to contact to the adequate people. E G R B DK/DA
1.2 Attitude and dealing of the commercials. E G R B DK/DA
1.3 Information level received about the products. E G R B DK/DA
1.4 Clarity of the quotations, accumplish with the formalities and the form requirements. E G R B DK/DA
1.5 Clarity of the sales conditions. E G R B DK/DA
1.6 Information level provided in order to the contacts that you have to send in case of problems. E G R B DK/DA
1.7 Resolution time of the commercials to your requirements. E G R B DK/DA
1.8 Information and updating of the products and prices catalogue. E G R B DK/DA
1.9 Cumpliment of terms and quantities. E G R B DK/DA
1.10 General satisfaction level with this service. E G R B DK/DA
2 ADMINISTRATION AND INVOICING SERVICE
2.1 Facility to contact with the adequate people. E G R B DK/DA
2.2 Attitude and dealing when you have to make a consult or a claim. E G R B DK/DA
2.3 Response time when you request information about your orders status. E G R B DK/DA
2.4 Information level on the delivery notes sent. Cumpliment with your requirements. E G R B DK/DA
2.5 Information level of the invoices sent. Cumpliment with your requirements. E G R B DK/DA
2.6 General satisfaction level with this service. E G R B DK/DA
3 SUPPLYING SERVICE
3.1 Facility to contact with the adequate people. E G R B DK/DA
3.2 Attitude and dealing when you have to make a consult or a claim. E G R B DK/DA
3.3 Concordance between the delivery note and the goods sent. E G R B DK/DA
3.4 Status of the packet received (broken, dirty, and so on). E G R B DK/DA
3.5 Veracity of the information received about the delivery dates of your orders. E G R B DK/DA
3.6 Compliment of the delivery dates requested by you. E G R B DK/DA
3.7 General satisfaction level with this service. E G R B DK/DA
4 QUALITY SERVICE
4.1 Facility to contact with the adequate people. E G R B DK/DA
4.2 Attitude and dealing when you have to make a consult or a claim. E G R B DK/DA
4.3 Resolution time of the claims (warranties). E G R B DK/DA
4.4 Information level and satisfaction with the warranties analysis reports. E G R B DK/DA
4.5 Satisfaction level with the resolution of the warranties. E G R B DK/DA
4.6 Satisfaction and effectiveness of the corrective actions implanted. E G R B DK/DA
4.7 Compliment of the terms for the corrective actions implantation. E G R B DK/DA
4.8 General satisfaction level with this service. E G R B DK/DA
5 TECHNICAL SERVICE
5.1 Facility to contact with the adequate people. E G R B DK/DA
5.2 Attitude and dealing when you have to make a technical consult. E G R B DK/DA
5.3 The technical knowledge of the people who attend you, consider. E G R B DK/DA
5.4 Resolution time of the technical question. E G R B DK/DA
5.5 General satisfaction level with this service. E G R B DK/DA
6 LOGISTIC/EDI (ELECTRONIC DATA FEEDBACK)
(Fill only by customers with EDI)
6.1 Facility to contact with the adequate people. E G R B DK/DA
6.2 Attitude and attention at the time to implement the EDI. E G R B DK/DA
6.3 The EDI messages fulfil with your form requirements. E G R B DK/DA
6.4 The odette label fulfil with your form requirements. E G R B DK/DA
6.5 General satisfaction level with this service. E G R B DK/DA
7 NEW PRODUCTS DEVELOPMENT SERVICE
7.1 Facility to contact with the adequate people. E G R B DK/DA
7.2 Your necessities in order to the new products development are covered in a way... E G R B DK/DA
7.3 The understanding and cooperation with our engineers you consider. E G R B DK/DA
7.4 Compliment grade of the developments planning. E G R B DK/DA
7.5 The developed product cover your cover your expectatives. E G R B DK/DA
7.6 The initial parts delivery is made in the established terms and with que documentation requested. E G R B DK/DA
7.7 General satisfaction level with this service. E G R B DK/DA
8 GENERAL SUMMARY
8.1 In general are you satisfied with Nagares, S.A. E G R B DK/DA

Weak points to review:
Strong points to review:
Observations:



Data of the people who has fill the questionary. (Fill only if wanted)

Enterprise:
Name:
Department: